LONE STAR
FLIGHT REVIEWS
(formerly Boria Travels)
Both in short story and numerical grade...
You will find out which flight I like the most and which airline I love the most. But before you get there, I will explain to you how my scoring system works. Beware that the scores are purely based on my opinion and do not necessarily reflect the whole condition of the airline. I do not represent a company to judge the airline, and I am NOT working on behalf of an official reviewing site.
Let's define the criteria.
My flights are judged based on a certain set of criteria that you may or may not notice during the flight. Any of these grading criteria might be omitted if unavailable. Mathematical rounding rules apply and each value will be rounded to one decimal place as needed. Bonus points are possible if the airline provides me with an outstanding service that is relatively uncommon.
Overall points: Total Points / Possible Points
Seat
Maximum points: 30
Ground Staff
Maximum points: 40
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Comfort: Pitch, width, legroom, surface of the seat (10)
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Contents: Every facility of the seat (10)
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User-friendliness: Easiness of using the seat features (10)
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Check-In: Friendliness, accuracy, work attitude (10)
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Baggage: Delivery or transiting process (10)
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Boarding Gate Staff: Friendliness, accuracy, speed, work Attitude (10)
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Communicating Skills: How they handle communication (10)
Cabin Condition
Maximum points: 30
Flight Attendants
Maximum points: 30
In Flight Entertainment
Maximum points: 30
Meal
Maximum points: 20
In-flight Magazine
Maximum points: 20
Lounge
Maximum points: 40
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Cleanliness: Cleanliness of the cabin (10)
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Comfort: Comfort of the aircraft at the time (10)
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Condition: The aircraft's interior condition at the time (10)
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Friendliness: The friendliness, courteousness, and attentiveness of the crews. (10)
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Presence: The presence of the crews, if they frequently looked after the passengers. (10)
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Communicating skills: How the crews handle communication with passengers (10)
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Responsiveness: The system performance of the IFE system or the speed of the Wi-Fi (10)
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Contents: The inner contents of the IFE/Wi-Fi Entertainment (10)
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Layout: How everything was adjusted/laid out on the IFE/Wi-Fi Entertainment (10)
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Presentation: how they plated the tray/dish (10)
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Taste: how the meal tasted like (10)
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Contents: the contents of the magazine (10)
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User-friendliness: How the reader understands the magazine (10)
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Cleanliness: The cleanliness of the lounge and its facilities (10)
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Comfort: The condition and comfort of the lounge and its facilities (10)
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Contents: The facilities of the lounge (10)
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Staff service: How the staff members treat passengers (10)
A+
Average grade of 9.5 to 10
The flight was among the best flights I have encountered, with close to no flaws. The airline did an outstanding job overall in the flight and should be proud of everyone involved.
A
Average grade of 9 to 9.4
The flight was excellent, with minimal flaws that are not worth complaining. The airline did an excellent job overall in the flight and should maintain the excellent standards already in place.
A-
Average grade of 8.5 to 8.9
The flight was between great and excellent, with some forgivable flaws that may or may not need improvement. The airline did a relatively excellent job overall on the flight and was relatively on the right track.
B+
Average grade of 8 to 8.4
The flight was great, with some flaws that needed to be pointed out and fixed by the airline. The airline, however, did a great job overall and should maintain the already good standards, and fix the flaws.
B
Average grade of 7.5 to 7.9
The flight was good, but there are a considerable amount of flaws that may impact passenger experience. The airline did a good job, but should consider fixing the flaws for a better flight experience.
The red line signifies that flights with scores lower than "B" will be on my "not recommended" list
B-
Average grade of 7 to 7.4
The flight was good enough to be called "good", but I personally do not recommend the flight as it was not memorable. The airline should consider fixing the flaws for a better passenger experience and did just okay.
C+
Average grade of 6.5 to 7
The flight was nearly unenjoyable, with a lot of minor flaws or some major flaws that may need immediate fixes from the airline. The airline did a generally okay job but was not good enough during the flight.
C
Average grade of 6 to 6.4
The flight was unenjoyable, with a considerable amount of major and minor flaws that need immediate attention. The airline disappointed me and should consider doing a major fix in their service.
C-
Average grade of 5.5 to 6
The flight was totally disappointing and a possible major service overhaul is recommended to the airline. The airline did a very poor job and needs to get back on track for a better passenger experience, but I will still trust them.
F
Average grade of 5.4 and lower
This is a failing grade. The airline mostly provided me with services that were completely contradictory to what they advertised, and I will try to avoid this airline ever again unless there is no choice or if it is just a fluke.