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SilkAir MI354

Singapore SIN to Penang PEN

Aircraft: Boeing 737-800NG, 9V-MGK

Flight time: 57m

Best Flight Award

LSFR

2018

Overall points: 189.5/200 (9.5, A+)

Seat

27/30 (9, A)

Ground Staff

40/40 (10, A+)

  • Comfort: 9

  • Contents: 9

  • User-friendliness: 9

  • Check-In: 10

  • Baggage: 10

  • Boarding Gate Staff: 10

  • Communicating Skills: 10

Cabin Condition

30/30 (10, A+)

Flight Attendants

30/30 (10, A+)

  • Cleanliness: 10

  • Comfort: 10

  • Condition: 10

  • Friendliness: 10

  • Presence: 10

  • Communicating skills: 10

In Flight Entertainment

27/30 (9, A)

  • Responsiveness: 9

  • Contents: 9

  • Layout: 9

Meal

18/20 (9, A)

In-flight Magazine

17.5/20 (8.8, A-)

Lounge

Not reviewed

  • Presentation: 9

  • Taste: 9

  • Contents: 9

  • User-friendliness: 8.5

  • Cleanliness: N/A

  • Comfort: N/A

  • Contents: N/A

  • Staff service: N/A

Transfer Process

The process was relatively straightforward. Actually, all I needed to do was to look at the monitor of my connecting flight, but since I wanted to confirm things, I went to the transfer desk. As this flight would usually depart in the evening, I decided to go out of the terminal and eat at the staff canteen, and also go to the sunflower garden. The ground staff members were helpful, and upon arrival, my bags went straight to the baggage claim carousel and I was among the last to take my bags, which I assume had been there for 15-20 minutes. I gave the ground staff a perfect score of 40/40.

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Last updated on September 27, 2024, 11:02 (UTC -5) - version 6.2024.9.27

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