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Southwest Airlines WN1420

Buffalo BUF to Chicago MDW

Aircraft: Boeing 737-700, N224WN

Flight time: 1h 17m

Overall points: 174/200 (8.7, B)

Seat

26/30 (8.7, B)

Ground Staff

36/40 (9, A)

  • Comfort: 9

  • Contents: 8

  • User-friendliness: 9

  • Check-In: 9

  • Baggage: 10

  • Boarding Gate Staff: 9

  • Communicating Skills: 8

Cabin Condition

27/30 (9, A)

Flight Attendants

25/30 (8.3, B)

  • Cleanliness: 9

  • Comfort: 9

  • Condition: 9

  • Friendliness: 8

  • Presence: 8

  • Communicating skills: 9

In Flight Entertainment

27/30 (9, A)

  • Responsiveness: 10

  • Contents: 8

  • Layout: 9

Meal

17/20 (8.5, B)

In-flight Magazine

16/20 (8, B)

Lounge

Not reviewed

  • Presentation: 8

  • Taste: 9

  • Contents: 7

  • User-friendliness: 9

  • Cleanliness: N/A

  • Comfort: N/A

  • Contents: N/A

  • Staff service: N/A

Check in

Unlike Seattle, Buffalo did not have an assisting counter outside the airport, normally used for curbside check in. However, the check-in process went smoothly and fast with most processes being done in a kiosk machine. The staff members were friendly, and all of them did the job professionally. These factors gave the ground staff a total score of 36/40.

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Last updated on July 10, 2025, 16:36 (UTC -5) - version 6.2025.7.10

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