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Southwest Airlines WN2160

Chicago MDW to Dallas DAL

Aircraft: Boeing 737-700, N951WN

Flight time: 1h 52m

Overall points: 172/200 (8.6, A-)

Seat

26/30 (8.7, A-)

Ground Staff

35/40 (8.8, A-)

  • Comfort: 8

  • Contents: 9

  • User-friendliness: 9

  • Check-In: 10

  • Baggage: 6

  • Boarding Gate Staff: 9

  • Communicating Skills: 10

Cabin Condition

27/30 (9, A)

Flight Attendants

25/30 (8.3, B+)

  • Cleanliness: 9

  • Comfort: 9

  • Condition: 9

  • Friendliness: 8

  • Presence: 7

  • Communicating skills: 10

In Flight Entertainment

26/30 (8.8, A-)

  • Responsiveness: 8

  • Contents: 9

  • Layout: 9

Meal

17/20 (8.5, A-)

In-flight Magazine

16/20 (8, B+)

Lounge

Not reviewed

  • Presentation: 8

  • Taste: 9

  • Contents: 7

  • User-friendliness: 9

  • Cleanliness: N/A

  • Comfort: N/A

  • Contents: N/A

  • Staff service: N/A

Transfer Process

The transfer procedure was straightforward, as I only needed to see the screen and go to the gate. However, as my flight was delayed for 2 hours, I took the chance to have my meal first. No compensation was given, but it was okay. What bugged me the most was that there was a huge chaos at Dallas Love Field when I took my baggage upon arrival, maybe because of some flights arriving at the same time. I gave the ground staff team a score of 35/40.

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Last updated on September 27, 2024, 11:02 (UTC -5) - version 6.2024.9.27

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