Southwest Airlines WN2591

Seattle SEA to Chicago MDW

Aircraft: Boeing 737-700, N7747C

Flight time: 3h 40m

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Overall points: 160.5/200 (8, B+)

Seat

25/30 (8.3, B+)

Ground Staff

32/40 (8, B+)

Comfort: 7
Contents: 9
User-friendliness: 9

Check-In: 8
Baggage: 9
Boarding Gate Staff: 7
Communicating Skills: 8

Cabin Condition

23/30 (7.7, B)

Flight Attendants

23.5/30 (7.8, B)

Cleanliness: 6
Comfort: 8
Condition: 9

Friendliness: 8
Presence: 7
Communicating skills: 8.5

In Flight Entertainment

24/30 (8, B+)

Responsiveness: 8
Contents: 8
Layout: 8

Meal

17/20 (8.5, A-)

In-flight Magazine

16/20 (8, B+)

Lounge

Not reviewed

Presentation: 7
Taste: 10

Contents: 7
User-friendliness: 9

Cleanliness: N/A
Comfort: N/A
Contents: N/A
Staff service: N/A

Check-in

I used the curbside check-in facility and was helped by a Southwest staff upon check-in before I dropped my bag. Southwest, I think, was the airline that gave lots of LCCs a lesson in terms of baggage policy. Staff members at both Chicago Midway and Seattle were friendly except for the boarding gate staff who was slightly flat-faced. Overall, the ground staff earned themselves a 32/40 score from me.

LONE STAR
FLIGHT REVIEWS

(formerly Boria Travels)

Southwest Airlines WN2591

Overall points: 160.5/200 (8, B+)

Seat

Ground Staff

Cabin Condition

Flight Attendants

In Flight Entertainment

Meal

In-flight Magazine

Lounge