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Southwest Airlines WN2768

Chicago MDW to Buffalo BUF

Aircraft: Boeing 737-700, N923WN

Flight time: 1h 8m

Overall points: 172/200 (8.6, A-)

Seat

26/30 (8.7, A-)

Ground Staff

34/40 (8.5, A-)

  • Comfort: 8

  • Contents: 9

  • User-friendliness: 9

  • Check-In: 10

  • Baggage: 9

  • Boarding Gate Staff: 8

  • Communicating Skills: 7

Cabin Condition

26/30 (8.7, A-)

Flight Attendants

26/30 (8.7, A-)

  • Cleanliness: 8

  • Comfort: 9

  • Condition: 9

  • Friendliness: 8

  • Presence: 8

  • Communicating skills: 10

In Flight Entertainment

27/30 (9, A)

  • Responsiveness: 9

  • Contents: 9

  • Layout: 9

Meal

17/20 (8.5, A-)

In-flight Magazine

16/20 (8, B+)

Lounge

Not reviewed

  • Presentation: 8

  • Taste: 9

  • Contents: 7

  • User-friendliness: 9

  • Cleanliness: N/A

  • Comfort: N/A

  • Contents: N/A

  • Staff service: N/A

Transfer Process

Southwest, I think, had the easiest transfer procedure compared to other LCC carriers. While most LCCs required me to report yourselves at a dedicated counter (at least in Indonesia), Southwest only required me to look at the screen and proceed to the gate. The staff members that I interacted with were so friendly, but other than that, I was struggling to find something special from them. All in all, they deserved a score of 34/40. 

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Last updated on September 27, 2024, 11:02 (UTC -5) - version 6.2024.9.27

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